Returns and Exchanges
Just Sunnies is committed to customer satisfaction. If you are not pleased with your purchase, we will be happy to accept your returned sunglasses for exchange or full refund*. Please return goods unworn with packaging and swing tickets attached.
*Refunds not applicable on postage charges, sale/promotional items or Lay-bys.
For Australian orders, we would appreciate returns within 30 days (returns will not be accepted after 30 days from arrival date). For International orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival). The customer is responsible for any postage fees for returns. If you require an exchange, we post your exchanged order back to you free of charge.
To provide relief in the unprecedented environment of Covid-19 we'll be offering FREE RETURNS on all Australian Orders over $150*
*All returns will be shipped with standard shipping. Offer only available for a limited time. Orders placed on or after the 23/3/20 will be eligible for this offer. Free returns not valid on Sale or Outlet items.
Please follow the below steps to organise your free return:
- Email email@example.com to request your return label with your name and order number.
- Our customer service team will organise a return shipping label for you.
- Pack all items in protective packaging similar to how you received them along with a copy of the completed returns form.
- Print your return shipping label at home or the Post Office may print your label for you. Securely attach the label at the top of the parcel, ensuring tape does not cover any part of the barcode.
- Post your parcel at any Post Office or Post Box.
- Returns may take up to 7-10 business days to arrive. Once we receive your return, your refund will be processed within 48 hours. Once your refund has been processed you will be notified by email.
For all other returns on items under $150 AUD or international orders, please refer to the steps below:
- Complete the Exchange & Return form and enclose with your sunglasses. Be sure to complete all fields to ensure a prompt turn around.
- Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
- Address your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:
Just Sunnies Returns
1/62 Township Drive, Burleigh QLD 4220
- Attend your local Post Office and send. For security and peace of mind, we strongly suggest insured registered post as Just Sunnies is not liable for lost return parcels.
- Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange/refund as quickly as possible. You are kept informed as we will send you an email confirming your exchange or refund. In the event of a price difference between the item you are returning and the item you are exchanging for, accounts will be in contact before processing your exchange.
- Just Sunnies will gladly cover the cost of shipping your new product via eParcel within Australia. All international shipping costs are to be covered by the consumer.
If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a refund, excluding any postage charges. Your refund will be processed within 48 hours of us receiving your return. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 business days for your refund to appear into your account.
To return your order, simply print and fill out the Exchange & Return form, then post to:
Just Sunnies Returns
1/62 Township Drive, Burleigh QLD 4220
If you need to exchange or return your sunglasses, please return your purchase with the completed Exchange & Return Form within 30 days of purchase for an exchange, refund, or credit note.
If your exchange was what you chose but you wish to return the sungasses for exchnage we ask that you pay the return shipping. Once your return has been received it will be processed by our warehouse, Just Sunnies will gladly cover the cost of shipping your new item to you within Australia for your first exchange. If you proceed with multiple exchanges postage fees will apply. In the event of a price difference between the item you are returning and the item you are exchanging for, accounts will be in contact before processing your exchange.
Please email firstname.lastname@example.org for further information.
Do you pay for my return shipping?
If the returned item was damaged, defective or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item. We ask that you send an email with images to email@example.com , once assessed, we will email a returns postage label, this email will come from eParcel Australia Post, please print and attach the label before taking the parcel to your local post office.
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for the return shipping cost. Just Sunnies will gladly cover the cost of shipping your new product via eParcel within Australia. All international shipping costs are to be covered by the consumer.
Have you received my return?
As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on 07 55350 994 or via email at firstname.lastname@example.org and we can look into it for you.